Personuppgiftsansvarig
Den organisation som driver denna webbplats och tillhörande kundportal är personuppgiftsansvarig for den behandling av personuppgifter som beskrivs i denna policy. Om du har frågor om hur uppgifterna hanteras kan du kontakta oss via support@nyttodata.se.
When the policy applies
The policy applies to the processing of personal data when you:
- Visiting the public website
- Contact support via form, email or phone
- Create an account or log in to the customer portal
- Creates, tracks, or updates cases
- Subscribe to operational information, news or other communications
What data we may process
Depending on how you use the service, we may process the following categories of data:
- Name, company, role and contact details such as email address and phone number
- Account details such as user ID, login history, and permissions
- case information, messages, attachments and other information you submit yourself
- Technical data such as IP address, browser type, device, logs and times of activity
- Data needed to troubleshoot, protect and improve the service
Purpose of the processing
We process personal data in order to:
- Provide website, customer portal and support
- Manage accounts, permissions, and login
- Register, prioritize and follow up on cases
- Communicate about operational status, support, incidents, and planned maintenance
- Fulfill legal obligations, prevent abuse and maintain security
- analyze, improve and develop the service
Legal basis
The processing is normally based on one or more of these legal grounds:
- agreement: to be able to deliver agreed service or support
- Legal obligation: when we are required to store or disclose information by law
- Legitimate interest: for operation, security, logging, troubleshooting and development
- Consent: when a certain treatment is based on active approval, which can be revoked
Sources of personal data
We primarily collect information directly from you, your company or someone who administers your account. Some technical information is automatically generated when you use the website or customer portal.
Recipients and data processors
Data is only shared when necessary to provide the service, for example with operating providers, support tools, email providers, hosting partners or other personal data processors who process data according to agreements and instructions. Data may also be disclosed when required by law or government decisions.
Transfer outside the EU/EEA
We strive to process personal data within the EU/EEA. If a transfer to a country outside the EU/EEA were to occur, it must be done with a legal level of protection, for example through the EU Commission's standard contractual clauses or other permitted protection under data protection regulations.
Lagringstid
We retain personal data for as long as it is necessary for the purposes stated in this policy, as long as there is an active customer relationship or as long as we are required to retain data by law, contract, accounting requirements, security needs or to handle complaints and legal claims.
Your rights
According to data protection regulations, you have the right to request information about what personal data we process about you and, in certain cases, the right to have incorrect data corrected, data deleted, processing restricted, object to certain processing or obtain data for data portability. If the processing is based on consent, you can withdraw your consent at any time with effect for the future.
Complaints to supervisory authority
Om du anser att behandlingen av dina personuppgifter strider mot gällande regler har du rätt att lämna klagomål till Integritetsskyddsmyndigheten, IMY, via imy.se.
Information security
We work with technical and organizational security measures to protect personal data against unauthorized access, loss, alteration and other unauthorized processing. Access to data is limited to people who need it for their work.
Cookies and logs
The website and customer portal may use necessary cookies, session data and logs to function properly, secure login, troubleshoot problems and understand how the service is used. If additional cookies or tracking are used, this will be clearly described and, where required, managed with consent.
Policy changes
We may update this privacy policy when the service or regulations change. The latest version is always published on this page.